FUOLIO / BILLING
Refund Policy
Last updated: September 29, 2026
This policy describes when you may request a refund for a paid Fuolio plan and how we process it.
14-day money-back guarantee
Email support@fuolio.com within 14 days of your first payment and we will refund it in full. No reason is required.
Renewals
If a renewal charge catches you by surprise, contact us within 14 days and, provided you have made no substantial use of the new period, we will refund it and cancel the subscription. Duplicate charges, unauthorised charges, post-cancellation charges, and substantial service failures are always put right.
Not normally refunded
Fully used billing periods, accounts terminated for breach of the Terms, and dissatisfaction with investment performance are not normally refundable, except where mandatory law applies.
How to request a refund
Email support@fuolio.com from your account email with the charge date and amount or the invoice number. We reply within 2 business days. Approved refunds are issued within 5 business days to the original payment method; banks may take another 5–10 business days.
How refunds reach you
Fuolio is the seller and the merchant on your statement. Payments are processed by Stripe, so approved refunds go back through Stripe to the card or account you paid with. Contact us at support@fuolio.com.
Your statutory rights and contact
Nothing limits mandatory consumer rights, including Brazilian Consumer Protection Code Art. 49 or equivalent EU and UK cooling-off rights. Contact: support@fuolio.com.